Desktop Support

Desktop Support

(Sample Name) : ABC            
(Sample Address): XYZ City,
Delhi: 110058
Email Id:

Career Objective:

To obtain a position as a Desktop Support Engineer with XYZ Firm utilizing software, hardware and troubleshooting experience in order to provide the company with a solid IT support.

• Over six years of extensive technical experience in IT industry
• Highly skilled in providing support and monitoring a business’s core IT resources
• MCSE and A+ , N+ Certified
• In depth knowledge of providing troubleshooting services for both software and hardware issues
• Able to develop and maintain system and security documentation
• Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality
• Proficient in driving improvements in technology and relates procedures

Professional Summary:
May 20xx-Till Date

Support Engineer
• Install and upgrade hardware and software components
• Develop and document technical processes
• Provide technical solutions and troubleshooting services on need basis
• Ensure proper working order of all terminals and servers at all times
• Provide support to remote users
• Administrate MS Active Directory accounts and groups
April 20xx – April 20xx
Preferred Systems Solutions –

Network Technician
• Assisted clients with technical issues, troubleshooting, installation and configuration
• Installed, changed and removed hardware in various desktop and service hub configurations
• Interacted with users in to support software and hardware transitions

Technical skills:
Hardware Skills: 
➢ Installation/Configuration/Troubleshooting of Windows98, Windows 2000 server, Window 2003, Windows XP and other applications at client machines. 
➢ Skilled in Installation and Troubleshooting of System hardware and peripheral devices. 
➢ Installation and Configuration of Active Directory. 
➢ Installation, Configuration and Troubleshooting of MS Office, Outlook and other applications at client end. 
➢ Installation and Configuration of DHCP, DNS, Group Policy. 
➢ Installation, Configuration and Troubleshooting of Printers. 
➢ OS troubleshooting and all Desktop/Laptop related problems. 
➢ Good Knowledge of Desktopsupport, Troubleshooting and system related Issues. 
➢ Installation of applications (MS Office, Antivirus, Patch etc.) 
➢To provide end user IT support services both for operating systems and applications 
➢ Identifying and solving any problems that end user faces.

Training & Certification:
ComptiaA+ Training FromNetTech
ComptiaN+ Training from NetTech
MCSE Training from NetTech
CCNA Training From NetTech

Educational Summary:
BS in Computer Science

Personal Information:
Language Known: Hindi, English
Nationality: Indian

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

scroll up